At Hizzine, we are committed to protecting your personal information and handling it with care. This privacy policy explains how we collect, use and safeguard your data when you visit or shop athizzine.com..

1. Information we collect

• Information you provide directly: name, billing and delivery addresses, email address, phone number, payment information (processed securely by our payment provider), account username and password, order history, and any messages you send to us (including gift messages and customer service communications).

• Information collected automatically: IP address, device and browser details, pages visited, referring website, search terms, and interaction data via cookies and similar technologies.

• Information from third parties: where you choose to log in using a third‑party account (such as social media), we may receive basic profile information from that provider. We may also receive serviceable information from delivery partners and fraud prevention agencies.

  2. How we use your information We use your personal data to:

• Process and fulfil orders, including payment, delivery and refunds.

• Communicate order updates, account notices and customer service responses.

• Personalise your experience on our site and show relevant products and offers.

• Improve our website, products and services through analytics and research.

• Prevent fraud and ensure the security of our services.

• Comply with legal obligations, including tax and accounting requirements.

• Send marketing communications where you have given consent; you can opt out at any time.

3. Legal bases for processing (where applicable)

• Performance of a contract: processing necessary to fulfil your orders and manage your account.

• Consent: for marketing communications and certain cookies where you have provided consent.

• Legitimate interests: for site analytics, fraud prevention, direct marketing (where balanced against your rights), and improving our services.

• Legal obligation: to meet regulatory, tax and accounting duties.

4. Sharing your information We may share personal information with:

• Service providers who perform functions on our behalf (payment processors, delivery couriers, IT and hosting providers, email and marketing platforms).

• Professional advisers (legal, tax and accounting).

• Fraud prevention and credit reference agencies.

• Any purchaser of our business or assets, if we or our assets are sold.

• Where required by law, or to protect our rights and safety.

• International transfers Some service providers may process data outside the UK. Where transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms, to protect your information.

5. Cookies and similar technologies We use cookies and similar technologies to enable site functionality, remember preferences, and analyse site usage. You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect site functionality.

6. Data retention We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, resolve disputes and enforce our agreements. Typical retention periods include: transactional records retained for tax and accounting purposes; marketing preferences retained until you opt out; account information retained while your account is active.

7. Your rights Subject to applicable law, you may have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate data.

• Request deletion of your data (where lawful).

• Restrict or object to our processing of your data.

• Request portability of your data in a commonly used format.

8. Withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details below. We may need to verify your identity before acting on requests.

9. Security We implement appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration or destruction. While we strive to protect your information, no system can guarantee absolute security.

• Children's data Our website and services are not intended for children under 16. We do not knowingly collect personal data from children under 16. If we become aware that we have inadvertently collected data from a child under 16, we will take steps to delete it.

• Third‑party links Our site may contain links to third‑party websites. This policy does not apply to those websites. We encourage you to review the privacy policies of any site you visit.

10. Changes to this policy: We may update this privacy policy from time to time. Any material changes will be notified on our website with an updated effective date. Continued use of our site after changes constitute acceptance of the revised policy.

11. Contact us If you have questions, wish to exercise your data rights, or have complaints about our handling of your personal data, please contact: cs@hizzine.com

updated January 2026

GOODS, PRICING & AVAILABILITY

• Every item purchased is sold subject to its product description. We strive to be as accurate and up to date as possible with the product descriptions and prices shown on our website. If an error is discovered and incorrect information was displayed when your order was placed, we’ll address the issue promptly and notify you. You will then be offered the choice to accept the corrected order or cancel it.

• For orders that include pre‑order items, any in‑stock products will be dispatched immediately and pre‑order items will be shipped as soon as they become available at no additional cost to you.

• We have made every effort to ensure our online images accurately represent product colours, but slight variations may occur due to monitor settings or photographic lighting. We cannot guarantee that your screen’s display of colour will be completely accurate.

• Please note our flowers are handmade, so sizes and colours may vary slightly. These small differences make each piece uniquely luxurious.

• Please read our product care instructions listed within the product description on our website. Follow them to preserve appearance and longevity. We aren’t liable for damage from not following care instructions and cannot offer refunds or replacements in such cases.

• Please follow the product care instructions on our website to preserve appearance and longevity. We are not responsible for damage caused by failure to follow these guidelines and cannot offer refunds or replacements in such cases.

• All orders are processed pending stock availability and credit card verification. Your receipt of order confirmation does not mean we have accepted your order or confirmed a sale. We may accept, decline, or limit your order at any time after we receive it, for any reason, even if you’ve already been charged. If your order is cancelled or changed, we will immediately notify you and refund the applicable amount to your original payment method.

• For customers outside of the EU, import duties and taxes will be the responsibility of the customer. These costs cannot be predicted and are outside our control.

• If you have any questions about pricing or order status, please contact our customer service team and we will assist you.

PAYMENT

• We accept major debit and credit cards, digital wallets, and fast checkout options. Depending on your location and eligibility, flexible payment options like Klarna and Clearpay may also be available.

• Gift cards issued by Hizzine can be used as full or part payment at checkout.

• Discount code cannot be used on sale items unless stated otherwise.

• All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. 

• If the issuer of your payment card refuses to authorise payment to Hizzine we will not be liable for any delay or non-delivery.

• International payments are processed in British pounds. Payments made on debit/credit cards will be calculated as per exchange rate on the transaction date. Hizzine isn’t liable for any credit losses from currency conversion.

DELIVERY

• We aim to ship all orders within 24 hours. Your dispatch email will show the estimated delivery time. A signature may be required at delivery.

• Please ensure your shipping address is correct, we cannot accept responsibility for missing parcels that are incorrectly addressed.

• International DeliveryDelivery charges will vary depending on the service you select, the size and weight of your parcel. Customs charges may also be applied.

CANCELLING AND RETURNING ORDER

• We want you to be happy with your purchase. In the event that you are not, you have 14 days to return, we'll email a return label and deduct the original shipping cost from your refund, unless you have received a damaged, or incorrect item.

• If your order arrived damaged or incorrect, email cs@hizzine.com with photos within 24 hours of delivery.

• Goods must be returned in their original packaging with the return slip completed and included in the package.

• Please keep your proof of return subject to parcel goes missing, we will need to see your proof of return (e.g return receipt) to process your refund.

• Refunds will only be processed if the items were sent in their original condition including tag attached.

• Returns can take up to 14 days, especially during busy periods. After this you can contact us if you have not recited your refund.

NOTICE & DISCLAIMERS

• We strive for accurate, helpful website information but cannot guarantee it or accept responsibility for your decisions, unless Hizzine Ltd agrees in writing.

• The site may occasionally be unavailable. Except as noted, we aren’t liable for any loss, damage, cost, or expense from downtime.

• Any third-party services or links via our website have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. We recommend reading their privacy policies to learn how they will handle your personal information. Direct any complaints, claims, questions, or concerns about their products to that third party.

• We aren’t liable for any loss or damage from Third-party services or links on our website

CHANGES TO TERMS OF SERVICE 

• We reserve the right to update or modify our Terms of Conditions to stay compliant with relevant laws. The updated version will take effect immediately upon their posting on our website. We will notify you here that ‘we have updated our policy’, so we encourage you to review frequently to be informed of how we are using and protecting your information. 

• Your continued use of or access to our website or the Service after any changes to these Terms of Service have been posted constitutes acceptance of those changes.

CONTACT INFORMATION

• You have 14days from the date you received your order to return them.

• To be eligible for a return, the flowers must be in their original condition, and in their original packaging, with tag attached

• We’ll send a return label and instructions for drop-off or pickup.

• Refunds will be issued to the original payment method, Please note returns can take up to 14 days to be processed. If it’s been longer, please contact our Customer Service team with proof of return (e.g. a drop-off slip).

• You are responsible for your return, the cost cost will be deducted from your refund.

  Damaged / Wrong items:

• For damaged or wrong items, contact us immediately at cs@hizzine.com with your order number and clear photos of the problem. We will arrange a return, replacement, refund, or gift voucher as needed.

By placing a wholesale order you agree to the following terms and conditions: