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Order processing

• Orders are usually dispatched within 1–2 working days. During busy periods (seasonal launches, holidays), processing may take longer; please allow extra time for dispatch.

Tracking and notifications

• You will receive an email with tracking details once your order has been dispatched. For international shipments, tracking may be limited once the parcel leaves the UK.

Shipping charges

• Calculated at checkout based on delivery method, parcel weight and destination.

Damages or missing items

• Inspect your delivery on arrival and report any damage or missing items within 48 hours. We will assist promptly to resolve the issue.

If you need a delivery estimate for your postcode or have time-sensitive requirements, contact our customer service with your order details and we’ll advise the best option.

Order processing

• Orders are usually dispatched within 1–2 working days. During busy periods (seasonal launches, holidays), processing may take longer; please allow extra time for dispatch.

Tracking and notifications

• You will receive an email with tracking details once your order has been dispatched. For international shipments, tracking may be limited once the parcel leaves the UK.

Shipping charges

• Calculated at checkout based on delivery method, parcel weight and destination.